Valltech Interplanetary LLC

Please review the following carefully, refunds and returns can only be processed when eligible items are returned using the appropriate method. If your return is shipped after the timeframes indicated below, we regret that we cannot issue a refund or send the merchandise back to you.

If you are not satisfied with your purchase:

You may return it for a refund. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days after the order confirmation date. Refunds are processed within 24 hours after being received by our Returns Department, but may take several business days to appear on your online statement depending on your card issuer's internal processes.

• Shipping fees are not refunded.
• All returned items must be in their original condition.
• Shrink-wrapped or sealed products must be unopened.

If your purchase arrives damaged:

If your item arrives damaged, defective, unusable, or materially different from what was ordered, please contact Customer Service immediately so that we can get a replacement order to you.

Please take pictures of the item and the damaged packaging and send them to us with your replacement request.

To return an item:

You must contact Customer Service to obtain a Return Authorization Number and any additional instructions. Items returned without an RA# can not be processed.

Print out the Shipping Confirmation email you received after the item(s) shipped. Include that printout in the box and write your Order Number on the outside of the box. Without a packing slip or shipping confirmation printout, we cannot process the return and you will not receive your refund.

If you are sending us a return because you were not sent the item(s) you ordered, indicate on the Packing Slip/Shipping Confirmation the item(s) that you were supposed to receive so the warehouse knows how to process the return.

Returns should be sent to:

Please Note: Your packing slip is not a prepaid label.
You will be required to pay for return shipping.
Shipping charges are non-refundable.

Items That Cannot Be Returned:

• Shrink-wrapped or sealed product that has been opened and/or removed from original packaging may not be returned, unless it is defective, in which case it can be exchanged only for the same product. For assistance with an exchange for a defective item contact Customer Service.
• Magazines, newspapers, new or used books and shipping fees are not returnable or exchangeable.
• Digital content, including eBooks, audiobooks, digital magazines and newspapers, Access Codes, gift cards, and shrink-wrapped items that have been opened, are not returnable. However, if you are having compatibility or quality issues with your content, please contact us for assistance.
• Bulk orders of 50 or more copies are non-returnable.